It was very easy to set up
SupportNow reviews
SupportNow reviews, straight from the moment they happened
Every rating here was left inside SupportNow by a real person, right after they gave, followed a page, posted an update, or requested a payout. Nothing comes from a survey or a sales call. The numbers update through the day.
4.7/ 5
23,203 ratings
from families and supporters
The running numbers
How many reviews SupportNow gets, day by day
Ratings arrive around the clock. Here is how many, how they split, and the newest ones as they come in.
Average rating
4.7
out of 5, across every rating ever left
Ratings so far
23,203
since the first one in February 2024
Last 7 days
1,563
new ratings, about 227 a day over the past month
4 or 5 stars
93.1%
of all ratings. The rest are counted too, below.
Ratings per day
Last 30 days, Eastern timeSee the daily counts as a table
| Day | Ratings |
|---|---|
| Wed, Nov 4 | 173 |
| Tue, Nov 3 | 247 |
| Mon, Nov 2 | 259 |
| Sun, Nov 1 | 181 |
| Sat, Oct 31 | 171 |
| Fri, Oct 30 | 236 |
| Thu, Oct 29 | 238 |
| Wed, Oct 28 | 227 |
| Tue, Oct 27 | 262 |
| Mon, Oct 26 | 256 |
| Sun, Oct 25 | 210 |
| Sat, Oct 24 | 180 |
| Fri, Oct 23 | 212 |
| Thu, Oct 22 | 217 |
| Wed, Oct 21 | 222 |
| Tue, Oct 20 | 261 |
| Mon, Oct 19 | 218 |
| Sun, Oct 18 | 214 |
| Sat, Oct 17 | 183 |
| Fri, Oct 16 | 293 |
| Thu, Oct 15 | 265 |
| Wed, Oct 14 | 262 |
| Tue, Oct 13 | 242 |
| Mon, Oct 12 | 248 |
| Sun, Oct 11 | 192 |
| Sat, Oct 10 | 190 |
| Fri, Oct 9 | 266 |
| Thu, Oct 8 | 270 |
| Wed, Oct 7 | 203 |
| Tue, Oct 6 | 223 |
Every star counts
All time
5
85.0%
4
8.1%
3
3.6%
2
1.3%
1
2.0%
1,593 people rated 3 stars or below. Their comments shaped the two explainers further down.
Newest ratings
173 ratings so far today. Figures refresh every 10 minutes.
after giving
1 minute ago
after giving
6 minutes ago
after setting up payouts
17 minutes ago
after requesting a payout
28 minutes ago
after giving
30 minutes ago
after giving
33 minutes ago
after posting an update
33 minutes ago
after requesting a payout
38 minutes ago
after requesting a payout
38 minutes ago
after setting up payouts
38 minutes ago
after giving
about 1 hour ago
after giving
about 1 hour ago
after giving
about 1 hour ago
after giving
about 1 hour ago
Where these reviews come from
Collected in the moment, counted in full, published by hand
Collected in the moment
After someone gives, follows a page, signs up to help, posts an update, or requests a payout, SupportNow asks one question: rate your experience. One tap saves the stars, and a comment is optional.
Counted in full
Every star, 1 through 5, is in the average, the daily chart, and the split above. Nothing is filtered out of the numbers, and they refresh every 10 minutes.
Published by hand
A person reads every written comment. We publish the ones about SupportNow, including critical ones, with the reviewer's first name. We leave out notes meant for a family, anything with personal details, and spam.
What people praise
Four things that come up again and again
We grouped the published reviews by what they talk about. Each card shows how many mention it and the newest few that do.
It was easy, on a hard day
The word that comes up more than any other is "easy". People arrive stressed, distracted, and often on a phone, and they finish anyway.
136 published reviews mention thisThank you for not only for providing us with this "easy to use" platform, but for helping me through it.
Rose · after posting an updateThis process was seamless and easy for me
Nicholas · after givingStraightforward, easy to navigate. I’ve never created one of these before & finished before daycare drop off
Taylor · after givingThe family receives the whole gift
Supporters notice that when they add a RoundUp, the family receives 100% of what they meant to give.
14 published reviews mention thisI appreciate the recipients get 💯 of the donation
A supporter · after givingIt’s good to know that family gets 100% of the donation.
A supporter · after givingTHANK U for offering a platform where ALL THE PROCEEDS to the family!!!
A supporter · after givingMore than money, in one place
Meals, to-dos, volunteers, and updates sit beside the fundraiser, so one link answers "how can I help?"
22 published reviews mention thisOnce I got the hang of the navigating the site it was a breeze. Easy set up, easy updates, easy tracking. I enjoyed my use of the site.
Shane · after requesting a payoutIt was hard to sign up for a single service, like meal delivery. I had to opt out of many options, but once I did that, the calendar and supportive statements were helpful and easy to use.
Anne · platform reviewThis platform has been amazing to get support when I absolutely needed it! Donations, support, updates— all in one location!
Holli · after posting an updateA real person helps
Families name the people who picked up the phone, walked them through setup, and stayed in touch.
29 published reviews mention thisI loved talking with Abby; it is clear that she knows exactly what she is doing and provides you with the tools—in our case—to realize that there are ways to help our son with Duchenne get his new power wheelchair. Thank you very much.
Patricia · platform reviewThis is a great support system and they stay with you every step of the way
Nicole · platform reviewAbby was very friendly and made everything easy to understand.
Diannah · platform review
Where people get confused
Two things that trip people up, explained plainly
Most lower ratings come down to the same two moments. Here is what people say, what is actually happening, and what to do.
What people say
I think the area of roundup needs to be explained more clearly
A supporter · after giving · 5 stars
It would be nice if the Round Up amount was stated beforehand.
A supporter · after giving · 5 stars
The RoundUp at checkout
What is actually happening
When you give, SupportNow suggests a RoundUp: a small, optional amount added on top of your gift. It covers the card processing fee and it keeps the meals calendar, the to-do list, updates, and a support team free for the family. That is why it is larger than the 2.7% card fee alone, and why the family receives 100% of your intended gift when you add one.
What to do
- Before you press Pay Now, the RoundUp is listed as its own line with its dollar amount. Tap What is this? beside it to read why it is there, and to remove it. Larger gifts can reduce it instead.
- If you remove it, your gift still goes through. A 2.7% processing fee comes out of that one gift, and the family is never charged a platform fee.
- The family sees your gift in full either way. The RoundUp is between you and SupportNow.
We read every one of these comments, and this step keeps changing because of them.
How the RoundUp works
What people say
Well yes , this process needs to be faster due to when people use this method it’s because of life circumstances and emergency situations and when the donations are given , the access to it should be faster so that people can take care of their business as soon as possible needed without having to wait 2 to 3 days , seems to be a good site just a little bit slower than need be.
Gregory · after requesting a payout · 5 stars
I wish we could withdraw to our bank more than twice a month.
Susi · platform review · 5 stars
Getting the money to the family
What is actually happening
Gifts are held by Stripe until the family requests a payout. Before the first payout, Stripe verifies the person receiving the money, which is what keeps a Support Page from being hijacked. It is also the step that can feel like paperwork at the worst possible time.
What to expect
- Request a payout any time from your dashboard. A standard payout is sent within 1 business day, and your bank usually posts it 1 to 3 business days after that.
- The first 2 payouts each month are free. Extra payouts in the same month carry a 2% fee, and an expedited payout, sent within a business hour, carries 2%.
- Stuck on verification? Call, text, or chat and a person will walk you through it.
In their own words
Every published review
233 written reviews, newest first, with the moment each one was left.
This process was seamless and easy for me
the Search feature helps! Quick. Easy.
I think the area of roundup needs to be explained more clearly
Straightforward, easy to navigate. I’ve never created one of these before & finished before daycare drop off
What a beautiful platform that exists.
Awesome what you do for those in need
I love that you’re trying to help families in need.
Simple and safe experience of donating!
Easy to maneuver thru the proccess
It made it fast and easy to process the payment with multle ways of paying.
Amazing support is delivered through supportnow.org!!!
Easy to participate and wonderful to be able to help a community member in need.
This is a great app to help people
Great job!! Easy to use the application.
This is a very helpful and supportive site. Its nice to have one thing to worry less about.
First time using it since signing up - it was easy to do.
You’re better than most other support sites.
This process was quick and easy.
Grateful for the ease of this donation process.
Very easy to get started.
I appreciate the transparency on the 13% fee. I also like that you explained the cost would be 2.7% to the family if I chose to remove it. I think you should allow people to donate something less than the 13% and more than the 2.7%.
I appreciate the recipients get 💯 of the donation
It would be nice if the Round Up amount was stated beforehand.
FAQs
Questions people ask before they trust a review page
Yes. SupportNow is run by SupportFamiliesNow, Inc., founded in 2021, and has been covered by Inc., Forbes, and The Atlanta Journal-Constitution. Card payments are processed by Stripe, the same processor behind millions of businesses, and SupportNow never sees or stores your card number.
Every rating on this page was left inside SupportNow by a real person right after they gave, followed a page, posted an update, or requested a payout. The numbers above include all of them, including the low ones, and refresh through the day. Over the past year, families kept 99.2% of every intended gift, measured across 200,000+ gifts.
Want to check a specific Support Page? Look for the organizer's name, recent updates, and the people who have already given. If anything looks off, email [email protected] and a person will look into it.
Star ratings come from a one-tap prompt that appears right after an action inside SupportNow, with an optional comment. Longer platform reviews come from the review form we send families and advocates after they have used SupportNow for a while. Nobody is paid or rewarded for a review.
The numbers never leave anything out: every star, 1 through 5, is in the average, the daily chart, and the star split.
Written reviews are published by hand. We publish comments that are about SupportNow, including critical ones, and we leave out notes meant for a family, anything with personal details, and spam. The two things people most often find confusing are answered above rather than hidden.
At checkout, a supporter can add a RoundUp, a small optional amount on top of their gift. It covers the card processing fee and keeps every tool on the page free, so the family receives 100% of the intended gift. If a supporter skips it, a 2.7% processing fee comes out of that one gift. There is no platform fee, subscription, or paid tier for families.
SupportNow also has reviews on Trustpilot, and you can read press coverage on our press page. If you have used SupportNow, you will see "Rate your experience" after your next gift, update, or payout, and we would love to hear from you.
Give your family one place for help
Free to start and free to run, with a 0% platform fee. Share one link, and the people who love your family can give money, send meals, and lend a hand.
Start a Support Page