SupportNow reviews

SupportNow reviews, straight from the moment they happened

Every rating here was left inside SupportNow by a real person, right after they gave, followed a page, posted an update, or requested a payout. Nothing comes from a survey or a sales call. The numbers update through the day.

4.7/ 5
23,290 ratings
from families and supporters
The running numbers

How many reviews SupportNow gets, day by day

Ratings arrive around the clock. Here is how many, how they split, and the newest ones as they come in.

Average rating 4.7 out of 5, across every rating ever left
Ratings so far 23,290 since the first one in February 2024
Last 7 days 1,590 new ratings, about 223 a day over the past month
4 or 5 stars 93.1% of all ratings. The rest are counted too, below.

Ratings per day

Last 30 days, Eastern time
Wednesday, October 7: 203 ratings Thursday, October 8: 270 ratings Friday, October 9: 266 ratings Saturday, October 10: 190 ratings Sunday, October 11: 192 ratings Monday, October 12: 248 ratings Tuesday, October 13: 242 ratings Wednesday, October 14: 262 ratings Thursday, October 15: 265 ratings Friday, October 16: 293 ratings 293 Saturday, October 17: 183 ratings Sunday, October 18: 214 ratings Monday, October 19: 218 ratings Tuesday, October 20: 261 ratings Wednesday, October 21: 222 ratings Thursday, October 22: 217 ratings Friday, October 23: 212 ratings Saturday, October 24: 180 ratings Sunday, October 25: 210 ratings Monday, October 26: 256 ratings Tuesday, October 27: 262 ratings Wednesday, October 28: 227 ratings Thursday, October 29: 238 ratings Friday, October 30: 236 ratings Saturday, October 31: 171 ratings Sunday, November 1: 181 ratings Monday, November 2: 259 ratings Tuesday, November 3: 247 ratings Wednesday, November 4: 252 ratings Thursday, November 5: 8 ratings Oct 7 Today
See the daily counts as a table
DayRatings
Thu, Nov 58
Wed, Nov 4252
Tue, Nov 3247
Mon, Nov 2259
Sun, Nov 1181
Sat, Oct 31171
Fri, Oct 30236
Thu, Oct 29238
Wed, Oct 28227
Tue, Oct 27262
Mon, Oct 26256
Sun, Oct 25210
Sat, Oct 24180
Fri, Oct 23212
Thu, Oct 22217
Wed, Oct 21222
Tue, Oct 20261
Mon, Oct 19218
Sun, Oct 18214
Sat, Oct 17183
Fri, Oct 16293
Thu, Oct 15265
Wed, Oct 14262
Tue, Oct 13242
Mon, Oct 12248
Sun, Oct 11192
Sat, Oct 10190
Fri, Oct 9266
Thu, Oct 8270
Wed, Oct 7203

Every star counts

All time
5
85.0%
4
8.1%
3
3.6%
2
1.3%
1
2.0%

1,599 people rated 3 stars or below. Their comments shaped the two explainers further down.

Newest ratings 8 ratings so far today. Figures refresh every 10 minutes.
after giving 3 minutes ago after giving 42 minutes ago after following a Support Page about 1 hour ago after leaving a comment about 1 hour ago after giving about 1 hour ago after following a Support Page about 1 hour ago after giving about 1 hour ago after giving about 1 hour ago after requesting a payout about 2 hours ago after giving about 2 hours ago after signing up to help about 2 hours ago after giving about 2 hours ago after following a Support Page about 2 hours ago after giving about 2 hours ago
Where these reviews come from

Collected in the moment, counted in full, published by hand

Collected in the moment

After someone gives, follows a page, signs up to help, posts an update, or requests a payout, SupportNow asks one question: rate your experience. One tap saves the stars, and a comment is optional.

Counted in full

Every star, 1 through 5, is in the average, the daily chart, and the split above. Nothing is filtered out of the numbers, and they refresh every 10 minutes.

Published by hand

A person reads every written comment. We publish the ones about SupportNow, including critical ones, with the reviewer's first name. We leave out notes meant for a family, anything with personal details, and spam.

What people praise

Four things that come up again and again

We grouped the published reviews by what they talk about. Each card shows how many mention it and the newest few that do.

It was easy, on a hard day

The word that comes up more than any other is "easy". People arrive stressed, distracted, and often on a phone, and they finish anyway.

136 published reviews mention this

Thank you for not only for providing us with this "easy to use" platform, but for helping me through it.

Rose · after posting an update

This process was seamless and easy for me

Nicholas · after giving

Straightforward, easy to navigate. I’ve never created one of these before & finished before daycare drop off

Taylor · after giving

The family receives the whole gift

Supporters notice that when they add a RoundUp, the family receives 100% of what they meant to give.

14 published reviews mention this

I appreciate the recipients get 💯 of the donation

A supporter · after giving

It’s good to know that family gets 100% of the donation.

A supporter · after giving

THANK U for offering a platform where ALL THE PROCEEDS to the family!!!

A supporter · after giving

More than money, in one place

Meals, to-dos, volunteers, and updates sit beside the fundraiser, so one link answers "how can I help?"

22 published reviews mention this

Once I got the hang of the navigating the site it was a breeze. Easy set up, easy updates, easy tracking. I enjoyed my use of the site.

Shane · after requesting a payout

It was hard to sign up for a single service, like meal delivery. I had to opt out of many options, but once I did that, the calendar and supportive statements were helpful and easy to use.

Anne · platform review

This platform has been amazing to get support when I absolutely needed it! Donations, support, updates— all in one location!

Holli · after posting an update

A real person helps

Families name the people who picked up the phone, walked them through setup, and stayed in touch.

29 published reviews mention this

I loved talking with Abby; it is clear that she knows exactly what she is doing and provides you with the tools—in our case—to realize that there are ways to help our son with Duchenne get his new power wheelchair. Thank you very much.

Patricia · platform review

This is a great support system and they stay with you every step of the way

Nicole · platform review

Abby was very friendly and made everything easy to understand.

Diannah · platform review
Where people get confused

Two things that trip people up, explained plainly

Most lower ratings come down to the same two moments. Here is what people say, what is actually happening, and what to do.

What people say

I think the area of roundup needs to be explained more clearly

A supporter · after giving · 5 stars

It would be nice if the Round Up amount was stated beforehand.

A supporter · after giving · 5 stars

The RoundUp at checkout

What is actually happening

When you give, SupportNow suggests a RoundUp: a small, optional amount added on top of your gift. It covers the card processing fee and it keeps the meals calendar, the to-do list, updates, and a support team free for the family. That is why it is larger than the 2.7% card fee alone, and why the family receives 100% of your intended gift when you add one.

What to do

  • Before you press Pay Now, the RoundUp is listed as its own line with its dollar amount. Tap What is this? beside it to read why it is there, and to remove it. Larger gifts can reduce it instead.
  • If you remove it, your gift still goes through. A 2.7% processing fee comes out of that one gift, and the family is never charged a platform fee.
  • The family sees your gift in full either way. The RoundUp is between you and SupportNow.

We read every one of these comments, and this step keeps changing because of them.

How the RoundUp works
What people say

Well yes , this process needs to be faster due to when people use this method it’s because of life circumstances and emergency situations and when the donations are given , the access to it should be faster so that people can take care of their business as soon as possible needed without having to wait 2 to 3 days , seems to be a good site just a little bit slower than need be.

Gregory · after requesting a payout · 5 stars

I wish we could withdraw to our bank more than twice a month.

Susi · platform review · 5 stars

Getting the money to the family

What is actually happening

Gifts are held by Stripe until the family requests a payout. Before the first payout, Stripe verifies the person receiving the money, which is what keeps a Support Page from being hijacked. It is also the step that can feel like paperwork at the worst possible time.

What to expect

  • Request a payout any time from your dashboard. A standard payout is sent within 1 business day, and your bank usually posts it 1 to 3 business days after that.
  • The first 2 payouts each month are free. Extra payouts in the same month carry a 2% fee, and an expedited payout, sent within a business hour, carries 2%.
  • Stuck on verification? Call, text, or chat and a person will walk you through it.
See the full pricing breakdown
In their own words

Every published review

233 written reviews, newest first, with the moment each one was left.

I really appreciate the fact that SupportNow gives caregivers the ability to have everything on the same site. It is so flexible that we are able to list needs and provide updates all from one place. When I first set up the page for the family, it took me about 10 minutes to get all of the information updated! Also, support is excellent. Since it is very intuitive I have had very few questions, but if I do every issue is resolved quickly. I highly recommend SupportNow!

Susan · platform review

Support Now is a far superior platform to get support for family, friends, or community in times of crisis. You get 1:1 support, you get to keep 100% of $$$ raised for your cause, and you get to choose exactly what support you need, now. It is safe and secure. I HIGHLY recommend Support Now for rallying your people to you in times of need. You deserve care, and this is a great place to start.

Adrienne · platform review

SupportNow provided light at the end of a dark tunnel for our family. When my adult son was diagnosed with a serious fatal disease a friend told us about SupportNow. We were able to start a SupportNow page to rally our friends and family to support our son for much needed financial assistance for treatment and equipment he will need as his disease progresses. They also provided resources for organizations who offer grants and other services that will be needed for my son. There are no words adequate enough to thank them for their assistance.

Debbie · platform review

Supportnow is amazing at helping make sure families in need get access to the donations they receive so quickly. I didn't use it but I love the option of reoccurring donations!

Kayla · platform review

We have had an amazing experience! Thanks for supporting us during such a challenging time!

Dana and Josh · platform review

SupportNow is an incredible resource. The platform is user friendly, and the team goes above and beyond to provide encouragement and support. They have made sharing our son’s story and raising funds for his care a seamless, positive experience.

Paul · platform review

I had a fantastic experience using SupportNow to bring my hometown dance community together after the sudden loss of one of our beloved teachers. We set up a scholarship fund to honor her legacy and fund future dancer's ballet education, and also used the page to post fond memories of our time with her. The SupportNow team was so helpful and communicative in the process, going above and beyond what you'd receive on another fundraising platform.

Ashley · platform review

We are still far away from our goal but it definitely helped us out and we really appreciate it we love the way it's laid out and easy to navigate

Adam · platform review

As a neighbor, friend, family member or community acquaintance, every mom should know about SupportNow. They have everything in one place needed to support another family in ONE platform (meals, kid help scheduling, donations, etc) and makes organizing things so much easier! It is easy to feel helpless in tragic situations but SupportNow provides a way to put helplessness to action.

Kelly · platform review

SupportNow was an incredible resource for our family during our child's childhood cancer journey. I loved that I was able to provide family and friends with updates along with the ability to ask for help in ways more than financially. It truly takes a village when going through something so difficult and SupportNow made it so much easier to receive the help we needed. You might not think you will ever need a resource like this (just like I never imagined having a child with cancer), but it is an important resource to keep in your back packet should you or someone close to you go through a challenging time.

Kelsey · platform review

When your child has complex medical needs, life can shift overnight. Between hospital stays, appointments, therapies, and the day-to-day care your child needs, it can become incredibly challenging to manage everything else. During this season for our family, SupportNow has become a way for our community to truly show up for us. One of the biggest ways SupportNow helps our family is through financial support. Medical life comes with so many unexpected costs, and the generosity of our community helps ease some of that burden in a very real way. But just as meaningful is the emotional support. Being able to write updates and share what is happening allows us to keep our village informed without having to repeat difficult conversations over and over. The encouragement, prayers, and messages we receive remind us that we aren’t walking through this alone. We also love the features that allow people to sign up to help with meals, errands, and tasks around the house. When you’re focused on caring for your child, those everyday things can quickly become overwhelming, and SupportNow makes it easy for people to step in and help in practical ways. For medical moms and families navigating complex diagnoses, SupportNow helps bridge the gap between a community that wants to help and the real needs families are carrying every day. It gave our village a way to show up and that support means more than we can put into words.

Vanessa · platform review

I don’t know why anyone would use anything else. You keep more money. The support team is super responsive and I love that I can blog to keep my community informed.

Adriana · platform review

SupportNow played a huge part in our survival through all of son’s adventures. Their platform serves many purposes- communication, coordination, financial support, meal dropoff, prayer volunteers, etc... The platform is very customizable and allowed us to post needs specific to our family. Everyone’s needs look different during a time of crisis and this customizable feature helped support us in ways we needed even realize we needed. Even a year later, I’m thankful to still have this as a resource to help update people on our son’s progress and reflect on old posts to reinforce the progress he's made. If you know someone needing support, whether it be financial or logistical, SupportNow is absolutely what you need.

Bethany · platform review

This is our first experience using the SupportNow website, and it has been truly amazing. The outpouring of love and support from friends and family has been overwhelming in the best possible way. We feel so blessed to have SupportNow and so many others reaching out and lifting us up.

Christopher · platform review

Morgan went above and beyond to make sure my account was correct. I am very grateful for this service and would definitely do business with him again

Lynne · platform review

I had a meeting with Abby this morning and she informed me of so many opportunities out there to access grants for my daughters needs and how to start a page for support regarding her health needs expenses. I’m learning so much and my daughters diagnosis it’s new to me and it’s been so hard on the family and it’s incredible to meet people that are going trough the same thing and are willing to help the community and share the knowledge to bring support to children in need and there families!! 💞

Amayrani · platform review

Very helpful beginning our journey to find healing.

Anita · platform review

The support we got in helping set everything up was a God send!

Stacey · platform review

In thirty minutes I felt supported and the ball was rolling...We started receiving funds immediately and had over $500 within a couple hours

Allison · platform review

I did a zoom with Abby about week ago as she was reccomended to me by Believe Big and she was a wealth of information.I got off the zoom and was able to take a sigh of relief knowing there is the help out there when know the resources.Thank so much Abby.

Ted · platform review

Abby has a safe, welcoming presence about her. This made me feel incredibly safe sharing information about my daughter. I am so grateful I was set in her direction!

Nicole · platform review

This site, and the advocates working with them are absolutely amazing! So helpful and eases the burden and stress. Highly recommend!

Lindsey · platform review

Advocacy Abby gave us an excellent expert experience as a special needs mom who is brand new to grant seeking and fundraising! She made something very overwhelming seem approachable and doable! I'm telling everyone I know, and passing the world along to all of our daughter's care teams to share with other families in need. Her resources are invaluable!

Kyndal · platform review

SupportNow made it so easy for us to raise funds for adaptive equipment for our son. It was an incredible way to connect with the beautiful community that surrounds our family.

Amber · platform review
FAQs

Questions people ask before they trust a review page

Yes. SupportNow is run by SupportFamiliesNow, Inc., founded in 2021, and has been covered by Inc., Forbes, and The Atlanta Journal-Constitution. Card payments are processed by Stripe, the same processor behind millions of businesses, and SupportNow never sees or stores your card number.

Every rating on this page was left inside SupportNow by a real person right after they gave, followed a page, posted an update, or requested a payout. The numbers above include all of them, including the low ones, and refresh through the day. Over the past year, families kept 99.2% of every intended gift, measured across 200,000+ gifts.

Want to check a specific Support Page? Look for the organizer's name, recent updates, and the people who have already given. If anything looks off, email [email protected] and a person will look into it.

Star ratings come from a one-tap prompt that appears right after an action inside SupportNow, with an optional comment. Longer platform reviews come from the review form we send families and advocates after they have used SupportNow for a while. Nobody is paid or rewarded for a review.

The numbers never leave anything out: every star, 1 through 5, is in the average, the daily chart, and the star split.

Written reviews are published by hand. We publish comments that are about SupportNow, including critical ones, and we leave out notes meant for a family, anything with personal details, and spam. The two things people most often find confusing are answered above rather than hidden.

At checkout, a supporter can add a RoundUp, a small optional amount on top of their gift. It covers the card processing fee and keeps every tool on the page free, so the family receives 100% of the intended gift. If a supporter skips it, a 2.7% processing fee comes out of that one gift. There is no platform fee, subscription, or paid tier for families.

SupportNow also has reviews on Trustpilot, and you can read press coverage on our press page. If you have used SupportNow, you will see "Rate your experience" after your next gift, update, or payout, and we would love to hear from you.

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Customer Support

Call, text, chat, or email, and someone on our team will help, from setup to payout.

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SupportNow on Trustpilot Press coverage

Give your family one place for help

Free to start and free to run, with a 0% platform fee. Share one link, and the people who love your family can give money, send meals, and lend a hand.

Start a Support Page