SupportNow reviews

SupportNow reviews, straight from the moment they happened

Every rating here was left inside SupportNow by a real person, right after they gave, followed a page, posted an update, or requested a payout. Nothing comes from a survey or a sales call. The numbers update through the day.

4.7/ 5
23,280 ratings
from families and supporters
The running numbers

How many reviews SupportNow gets, day by day

Ratings arrive around the clock. Here is how many, how they split, and the newest ones as they come in.

Average rating 4.7 out of 5, across every rating ever left
Ratings so far 23,280 since the first one in February 2024
Last 7 days 1,584 new ratings, about 230 a day over the past month
4 or 5 stars 93.1% of all ratings. The rest are counted too, below.

Ratings per day

Last 30 days, Eastern time
Tuesday, October 6: 223 ratings Wednesday, October 7: 203 ratings Thursday, October 8: 270 ratings Friday, October 9: 266 ratings Saturday, October 10: 190 ratings Sunday, October 11: 192 ratings Monday, October 12: 248 ratings Tuesday, October 13: 242 ratings Wednesday, October 14: 262 ratings Thursday, October 15: 265 ratings Friday, October 16: 293 ratings 293 Saturday, October 17: 183 ratings Sunday, October 18: 214 ratings Monday, October 19: 218 ratings Tuesday, October 20: 261 ratings Wednesday, October 21: 222 ratings Thursday, October 22: 217 ratings Friday, October 23: 212 ratings Saturday, October 24: 180 ratings Sunday, October 25: 210 ratings Monday, October 26: 256 ratings Tuesday, October 27: 262 ratings Wednesday, October 28: 227 ratings Thursday, October 29: 238 ratings Friday, October 30: 236 ratings Saturday, October 31: 171 ratings Sunday, November 1: 181 ratings Monday, November 2: 259 ratings Tuesday, November 3: 247 ratings Wednesday, November 4: 250 ratings Oct 6 Today
See the daily counts as a table
DayRatings
Wed, Nov 4250
Tue, Nov 3247
Mon, Nov 2259
Sun, Nov 1181
Sat, Oct 31171
Fri, Oct 30236
Thu, Oct 29238
Wed, Oct 28227
Tue, Oct 27262
Mon, Oct 26256
Sun, Oct 25210
Sat, Oct 24180
Fri, Oct 23212
Thu, Oct 22217
Wed, Oct 21222
Tue, Oct 20261
Mon, Oct 19218
Sun, Oct 18214
Sat, Oct 17183
Fri, Oct 16293
Thu, Oct 15265
Wed, Oct 14262
Tue, Oct 13242
Mon, Oct 12248
Sun, Oct 11192
Sat, Oct 10190
Fri, Oct 9266
Thu, Oct 8270
Wed, Oct 7203
Tue, Oct 6223

Every star counts

All time
5
85.0%
4
8.1%
3
3.6%
2
1.3%
1
2.0%

1,598 people rated 3 stars or below. Their comments shaped the two explainers further down.

Newest ratings 250 ratings so far today. Figures refresh every 10 minutes.
after signing up to help 9 minutes ago after giving 10 minutes ago after following a Support Page 28 minutes ago after giving 30 minutes ago after giving about 1 hour ago after giving about 1 hour ago after giving about 1 hour ago after giving about 1 hour ago after giving about 1 hour ago after leaving a comment about 1 hour ago after giving about 1 hour ago after giving about 1 hour ago after setting up payouts about 1 hour ago after giving about 1 hour ago
Where these reviews come from

Collected in the moment, counted in full, published by hand

Collected in the moment

After someone gives, follows a page, signs up to help, posts an update, or requests a payout, SupportNow asks one question: rate your experience. One tap saves the stars, and a comment is optional.

Counted in full

Every star, 1 through 5, is in the average, the daily chart, and the split above. Nothing is filtered out of the numbers, and they refresh every 10 minutes.

Published by hand

A person reads every written comment. We publish the ones about SupportNow, including critical ones, with the reviewer's first name. We leave out notes meant for a family, anything with personal details, and spam.

What people praise

Four things that come up again and again

We grouped the published reviews by what they talk about. Each card shows how many mention it and the newest few that do.

It was easy, on a hard day

The word that comes up more than any other is "easy". People arrive stressed, distracted, and often on a phone, and they finish anyway.

136 published reviews mention this

Thank you for not only for providing us with this "easy to use" platform, but for helping me through it.

Rose · after posting an update

This process was seamless and easy for me

Nicholas · after giving

Straightforward, easy to navigate. I’ve never created one of these before & finished before daycare drop off

Taylor · after giving

The family receives the whole gift

Supporters notice that when they add a RoundUp, the family receives 100% of what they meant to give.

14 published reviews mention this

I appreciate the recipients get 💯 of the donation

A supporter · after giving

It’s good to know that family gets 100% of the donation.

A supporter · after giving

THANK U for offering a platform where ALL THE PROCEEDS to the family!!!

A supporter · after giving

More than money, in one place

Meals, to-dos, volunteers, and updates sit beside the fundraiser, so one link answers "how can I help?"

22 published reviews mention this

Once I got the hang of the navigating the site it was a breeze. Easy set up, easy updates, easy tracking. I enjoyed my use of the site.

Shane · after requesting a payout

It was hard to sign up for a single service, like meal delivery. I had to opt out of many options, but once I did that, the calendar and supportive statements were helpful and easy to use.

Anne · platform review

This platform has been amazing to get support when I absolutely needed it! Donations, support, updates— all in one location!

Holli · after posting an update

A real person helps

Families name the people who picked up the phone, walked them through setup, and stayed in touch.

29 published reviews mention this

I loved talking with Abby; it is clear that she knows exactly what she is doing and provides you with the tools—in our case—to realize that there are ways to help our son with Duchenne get his new power wheelchair. Thank you very much.

Patricia · platform review

This is a great support system and they stay with you every step of the way

Nicole · platform review

Abby was very friendly and made everything easy to understand.

Diannah · platform review
Where people get confused

Two things that trip people up, explained plainly

Most lower ratings come down to the same two moments. Here is what people say, what is actually happening, and what to do.

What people say

I think the area of roundup needs to be explained more clearly

A supporter · after giving · 5 stars

It would be nice if the Round Up amount was stated beforehand.

A supporter · after giving · 5 stars

The RoundUp at checkout

What is actually happening

When you give, SupportNow suggests a RoundUp: a small, optional amount added on top of your gift. It covers the card processing fee and it keeps the meals calendar, the to-do list, updates, and a support team free for the family. That is why it is larger than the 2.7% card fee alone, and why the family receives 100% of your intended gift when you add one.

What to do

  • Before you press Pay Now, the RoundUp is listed as its own line with its dollar amount. Tap What is this? beside it to read why it is there, and to remove it. Larger gifts can reduce it instead.
  • If you remove it, your gift still goes through. A 2.7% processing fee comes out of that one gift, and the family is never charged a platform fee.
  • The family sees your gift in full either way. The RoundUp is between you and SupportNow.

We read every one of these comments, and this step keeps changing because of them.

How the RoundUp works
What people say

Well yes , this process needs to be faster due to when people use this method it’s because of life circumstances and emergency situations and when the donations are given , the access to it should be faster so that people can take care of their business as soon as possible needed without having to wait 2 to 3 days , seems to be a good site just a little bit slower than need be.

Gregory · after requesting a payout · 5 stars

I wish we could withdraw to our bank more than twice a month.

Susi · platform review · 5 stars

Getting the money to the family

What is actually happening

Gifts are held by Stripe until the family requests a payout. Before the first payout, Stripe verifies the person receiving the money, which is what keeps a Support Page from being hijacked. It is also the step that can feel like paperwork at the worst possible time.

What to expect

  • Request a payout any time from your dashboard. A standard payout is sent within 1 business day, and your bank usually posts it 1 to 3 business days after that.
  • The first 2 payouts each month are free. Extra payouts in the same month carry a 2% fee, and an expedited payout, sent within a business hour, carries 2%.
  • Stuck on verification? Call, text, or chat and a person will walk you through it.
See the full pricing breakdown
In their own words

Every published review

233 written reviews, newest first, with the moment each one was left.

So easy to set up, donate and work with. Communication has been amazing ! Thank you for being there for people in their times of need

Lisa · platform review

Thank you for offering such an amazing opportunity to allow loved ones express their love and support to us during our time of mourning.

Beth · platform review

Very easy to use when quick communication is essential.

Diane · platform review

I love the different realms so my friends can offer the hands-on help that is priceless. My struggle is enticing my husband to eat during chemo. SupportNow lets me ask for soup and snacks and boy howdy do we know a lot of chefs! I love that we don't have to hit a financial goal. Folks have been chipping in and we are humbled by their generosuty. My only complaint is that I can't chat with supporters once I thank them - I made a mistake on thanking someone and I don't have a way to step in and fix it or to keep a conversation going. I also find the UI / UX very awkward. The Dashboard should take me to a more robust environment. Getting the meal gift cards working is very awkward, but I'm very happy that the function is there. Having the ability to get Instacart delivered is a GODSEND. I was guided to SupportNow because it's used a lot among people in Chicago theater. I found it by word of mouth. FOR SURE I'll be telling others to use it. Please work on that UI tho. Don't lose any of the functions, just make them easier to find.

Holly · platform review

The ability to send updates and have crowd funding for the medical need we had on the same platform was outstanding. Had we needed to organize meals that would have been spectacular as well. Additionally, the reduced cost for operation of the crowd funding was a great added benefit.

Kelly · platform review

Our Support Now Fundraiser was super easy to set up and share! We were able to reach our goal for our girl relatively quickly and we are so grateful! ❤️

Marriah · platform review

So far this service has been great.

Isabella · platform review

I loved talking with Abby; it is clear that she knows exactly what she is doing and provides you with the tools—in our case—to realize that there are ways to help our son with Duchenne get his new power wheelchair. Thank you very much.

Patricia · platform review

This is a great support system and they stay with you every step of the way

Nicole · platform review

Abby was very friendly and made everything easy to understand.

Diannah · platform review

Jordan and her team were incredibly compassionate and supportive. They guided us through building our SupportNow fundraising page, walking us through each step and making the process as smooth and manageable as possible during a very difficult time.

Marla · platform review

So thankful! You helping kids reach their dreams! We appreciate your platform and the work that goes into it!

Miranda · platform review

Amazing website that helps you fundraise when your family needs it the most!

Vanessa · platform review

Support now has helped us as a family to reach funds we never thought possible. It's because of support now we are able to provide our son with treatments he deserves and also keep our loved ones ans even strangers know about our sons journey.

Laura · platform review

Abby was so helpful and proactive with helping us decide which funding route was best for our family at this time. She was thoughtful, caring, and truly an advocate.

Hannah · platform review

We had a great experience using Support Now. Jordan was willing to talk us through the process and available for any questions and concerns. We did find it a little difficult navigating the website and we think the transfer of payment could have been a little smoother, however, we would highly recommend using Support Now. We managed to reach our goal and that’s what’s most important. We are very grateful to Support Now for that.

Jill · platform review

Support Now has truly been such a blessing for our family. As a mom of a child with complex needs, fundraising can feel overwhelming and hard to even know where to start. Support Now made it simple, organized, and gave us a clear way to share our story and connect with people who want to help. We’re currently raising funds for a service dog for my daughter, and having one place to direct people has made a huge difference. What I love most is that it’s designed with families in mind — especially those who are already carrying so much. Because of our experience, I’ve also started helping other families get their pages set up, and I confidently recommend Support Now to anyone navigating medical needs, disabilities, or unexpected challenges. I genuinely believe this is a resource more families should know about.

Brenda · platform review

SupportNow has been a soft place to land in the chaos of caregiving and grief. So many people ask "how can I help," and actually listing out options is cumbersome within "grief brain" and the fog of managing life. Friends were able to look into our life, pull together a list, and populate options to support our family in the hardest of seasons. The site surpasses any on the market in flexibility, care and detail. 10/10 must have for those long roads of uncertainty. Thank you, SupportNow!

Parker · platform review

There are moments in life that break you in ways you never saw coming. The kind that take your breath away, shake your faith, and leave you wondering how you’re supposed to keep going for your family when everything feels like it’s falling apart. That was our reality. And sometimes, it still is. When our family was walking through one of the hardest seasons of our lives, SupportNow stepped in in a way that didn’t feel like a service. It felt like someone truly seeing us. Not just our situation, but the weight we were carrying, the exhaustion, the fear, the constant unknown. I received so many “how can I help you?” texts. And even though I had a laundry list of needs buried in my mind, I didn’t know how to verbalize them or even ask. That was my weakness. When you’re in crisis, even the smallest things feel impossible. Meals. Support. Coordination. The day to day life that doesn’t stop just because your world did. Having a platform that could step in and fill those gaps… there truly are no words. And that matters more than anything. You never know when you may be put in a situation where you need help. But if you ever are, SupportNow is the one.

Kasie · platform review

I needed a platform that gave the most back to my daughter’s fundraising efforts and that is SupportNow. The system fee is the lowest, the blog feature has been amazing to share with followers and one day when treatment starts we will likely use the meal support function. Thankful that Advocacy Abby shared this amazing asset to support our journey.

Kayla · platform review

SupportNow is a great platform to rally people to your cause. It's easy to use and the support team answers your questions in a timely manner.

Rich · platform review

I was directed to Support Now through the company from whom I was ordering a very pricey tandem electric bike for my son with special needs. I reached out and immediately received a response from them. Literally within a day I had a meeting scheduled and was excited with the support I needed. My meeting with Abby was productive and her efficiency in getting things done was so refreshing. By the end of the meeting Marco's Support Now page was up and running and I had several leads to follow. Abby helped me feel comfortable with need to crowdsource to reach our goal and she was absolutely right! We reached our goal by the date we had hoped! The other thing that I love about Support Now is that I have never been inundated with communications from them. What I wanted and needed is what I got! Communication was direct, pertinent to my needs and supportive. I have actually directed a few people to this amazing organization already and will continue to do so. The knowledge they possess is incredible and helped me turn an incredibly daunting fundraising task into a resounding success.

Sharon · platform review

SupportNow is not only a support registry in times of need or crisis, but it also is exactly what the name says, support here and now for whatever you need. Grants, fundraising, support from Abby on therapist intensive centers treatment and more! Very thankful for you all!

Shelby · platform review

I’ve now used SupportNow for my son’s Spina Bifida (SB) journey and my best friends breast cancer journey. It’s so nice to have a place to have all support listed and the team is so easy to reach when I haven’t been able to figure things out. We are grateful for the help and continued support needed on our SB journey. Without this we wouldn’t be able to give our son the much needed PT he needs across the country. I’ve shared SupportNow with so many people and will continue to share.

Sara · platform review
FAQs

Questions people ask before they trust a review page

Yes. SupportNow is run by SupportFamiliesNow, Inc., founded in 2021, and has been covered by Inc., Forbes, and The Atlanta Journal-Constitution. Card payments are processed by Stripe, the same processor behind millions of businesses, and SupportNow never sees or stores your card number.

Every rating on this page was left inside SupportNow by a real person right after they gave, followed a page, posted an update, or requested a payout. The numbers above include all of them, including the low ones, and refresh through the day. Over the past year, families kept 99.2% of every intended gift, measured across 200,000+ gifts.

Want to check a specific Support Page? Look for the organizer's name, recent updates, and the people who have already given. If anything looks off, email [email protected] and a person will look into it.

Star ratings come from a one-tap prompt that appears right after an action inside SupportNow, with an optional comment. Longer platform reviews come from the review form we send families and advocates after they have used SupportNow for a while. Nobody is paid or rewarded for a review.

The numbers never leave anything out: every star, 1 through 5, is in the average, the daily chart, and the star split.

Written reviews are published by hand. We publish comments that are about SupportNow, including critical ones, and we leave out notes meant for a family, anything with personal details, and spam. The two things people most often find confusing are answered above rather than hidden.

At checkout, a supporter can add a RoundUp, a small optional amount on top of their gift. It covers the card processing fee and keeps every tool on the page free, so the family receives 100% of the intended gift. If a supporter skips it, a 2.7% processing fee comes out of that one gift. There is no platform fee, subscription, or paid tier for families.

SupportNow also has reviews on Trustpilot, and you can read press coverage on our press page. If you have used SupportNow, you will see "Rate your experience" after your next gift, update, or payout, and we would love to hear from you.

Fast, Friendly
Customer Support

Call, text, chat, or email, and someone on our team will help, from setup to payout.

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SupportNow on Trustpilot Press coverage

Give your family one place for help

Free to start and free to run, with a 0% platform fee. Share one link, and the people who love your family can give money, send meals, and lend a hand.

Start a Support Page