Tools & Resources

How/when do I receive the donated funds?

Once the beneficiary has completed Stripe Connect setup, they can request a payout of their full available balance.

  • Sign in to your SupportNow account
  • Click Your Profile → Your Dashboard → Request Payout

When will the money arrive?
  • Donations need 2–3 business days to clear before they’re available. You can check each donation’s status under the Organizer Dashboard → Donations tab.
  • Standard payouts are processed within 24 hours. Expedited payouts are processed within 1 hour (Monday–Friday, 8 AM–8 PM ET) for a 2% fee.
  • After processing, funds take 2–3 business days to reach your bank, depending on your bank.

Good to know
  • Your first payout requires at least 3 donations, or you can complete identity verification at https://www.supportnow.org/kyc. 
  • Each beneficiary gets 2 free payouts in any 30-day period. Additional payouts cost 2%.

For full details, see How to Access Donated Funds.

Last updated Oct 28, 2026